Cancellations:

  • Orders cancelled the same business day will not be charged a cancellation fee. This does not apply for expedited shipping requests.
  • Orders cancelled after the day of order will be subject to a 10% cancellation fee.
  • Orders canceled after shipment will be treated as a return and subject to the equipment manufacturers return policy and return policy charges.
  • Shipping costs included in the initial delivery of order will not be refunded.
  • The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.

Returns:

  • Returns will be subject to the equipment manufacturers individual return policy & restocking fees (call customer service for details – 864-559-8665) in-addition to the following:
  • Returns must be initiated within 30 days receipt of your order.
  • Returns require an RMA/RGA; phone 864-559-8665 for assistance.  The RMA/RGA will specify how and where to return the delivery.
  • Returns in a brand new, sell-able condition with original packaging will incur a 10% fee plus shipping costs (items shipped free from origin will be assessed actual shipping costs).
  • Returns after 30 days will be assessed a 20% restocking fee.
  • Shipping costs included in the initial delivery of order will not be refunded.
  • The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.
  • Please allow up to 10 business days upon receipt of your return for inspection and the initiation of the refund process.
  • Returns MUST be in new, un-used condition with original packaging to qualify for a return.

Damaged Items:

  • When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time.
  • Refuse delivery if items are damaged.
  • If possible, take pictures and send them to us – and we will assist you in filing your claim with the carrier and in replacing your order.
  • The customer must notify us of damaged, defective and/or missing items within one business days.
  • Please call our Customer Service Center at (864) 559-8665 with any claims.

Successful steps to return an item:

  • Call immediately (same day during business hours) to cancel an order without restocking fees except where noted in the cancellation policy.
  • If already received and you no longer need or want the item phone 864-559-8665 to request an RMA/RGA.
  • Inspect upon receipt:Refuse receipt if item is damaged.  Tell the carrier to return the item to the originating address.
    • note any damage of packaging and/or items to the postal/freight carrier.
    • take pictures of damage at the time of attempted delivery
  • Call BubbaTool.com immediately with your order number to alert of the situation, and email pictures of damage to bubba@bubbatool.com prior to call if possible.
    • If the damage is Bubba’s fault we will work with you to get a replacement as soon as possible.  We’ll provide an RMA and provide return shipping instructions.
    • If the damage is the carrier’s fault we will assist you in filling a claim with the carrier as much as possible AND work as expediently as possible to get a replacement for you.

Restocking Fees

A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.  Restocking fees are not a profit center for us. We don’t make money on restocking fees. Even with the fee we still have some loss on the overall order.   Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be “shared” by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. The fee is simply to help us recover a portion of the expenses incurred for original packaging, inspection, repacking, and restocking the returned products.